Shipping & Delivery Policy:
At Calorena we strive to provide a smooth and fast shopping experience for our customers from the moment an order is confirmed until it is delivered. This policy outlines the terms and procedures related to shipping and delivery for all orders placed through our website.
1. Shipping Areas:
We provide shipping and delivery services to all regions and cities within the Kingdom of Saudi Arabia and the Gulf countries. We continuously work to expand our delivery coverage to include additional areas within the Kingdom and internationally in the future.
2. Delivery Time:
Please note that delivery times may vary during promotional periods, official holidays, or emergency circumstances.
3. Shipping Fees:
Shipping fees are calculated at checkout and clearly displayed before payment.
We may offer free shipping for orders exceeding a certain amount, which will be announced on our website from time to time.
4. Order Tracking:
Once the order has been shipped, a tracking number will be sent to the customer via email or SMS to allow tracking through the shipping company. Customers can also track their orders through their personal accounts on our website.
5. Delivery Delay or Failure:
If the shipping company is unable to deliver the order due to an incorrect address or lack of response, our support team will contact the customer to arrange a new delivery time or update the delivery details. Additional fees may apply and will be borne by the customer.
6. Receiving the Order:
Please ensure that the products match the invoice upon delivery. If there are any issues or damages, kindly contact customer service immediately.
7. General Notes:
The shipping and delivery process is considered complete once the recipient signs the delivery receipt.
Calorena is not responsible for any delays caused by circumstances beyond our control, such as weather conditions or logistical restrictions.
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