Privacy Policy


Privacy Policy and Confidentiality of Information :


The Calorena website, owned by Calorena Trading Company, is committed to protecting the privacy of its visitors and customers. We are dedicated to maintaining the confidentiality of personal information in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law issued by the Saudi Data & AI Authority (SDAIA).


1. Information Collection


We collect certain personal information when registering on the website or using our services, such as:


  • Full name
  • Mobile number
  • Email address


Shipping and billing address


Electronic payment details when completing purchase transactions


2. Use of Information


  • Personal information is used for the following purposes:
  • Providing services and fulfilling orders
  • Improving the user experience on the website
  • Communicating with customers regarding orders, offers, or updates
  • Preventing fraudulent or unlawful activities


3. Information Protection


Calorena is committed to implementing the necessary security, technical, and organizational measures to protect personal information from unauthorized access, use, modification, or disclosure.


Only authorized employees are permitted to handle such data in accordance with strict confidentiality policies.


4. Information Sharing


  • Calorena does not share personal information with any third party except in the following cases:
  • Upon obtaining explicit consent from the user
  • If required by law by competent authorities in the Kingdom
  • With service providers who assist in operating the website or delivering services (such as shipping companies or payment gateways), provided that they adhere to the same privacy standards


5. Confidentiality of Information


All data and information provided by the user are considered strictly confidential. They may not be disclosed, sold, exchanged, or exploited in any way except as permitted by law or with the customer’s consent.


6. Cookies


The website uses cookies to improve the browsing experience and personalize content. Users may adjust their browser settings to refuse cookies; however, this may affect certain website functionalities.


7. User Rights


  • Users have the right at any time to:
  • Access, correct, or update their personal data
  • Request deletion of their data once the purpose of collection has been fulfilled
  • Withdraw consent for data processing at any time
  • This can be done by contacting us through the official channels listed below.


8. Policy Updates


Calorena reserves the right to amend this Privacy Policy from time to time in line with technological developments or regulatory requirements. Users will be notified of any updates through the website or via email.


9. Contact Us


If you have any inquiries or complaints regarding this Privacy Policy or the use of data, you may contact us through:


  • Email: [email protected]
  • Customer Service Number: 0548673555
  • Address: Riyadh – Kingdom of Saudi Arabia
25

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